Privacy and terms, cancellation and refund policy

Last updated 26 October 2026.

Who we are

These terms apply to services provided by Danny Holtschke Consulting, Campus261, 261 Morrin Road, St Johns, Auckland 1072, New Zealand. Contact: dh@dannyholtschke.com.

Agreeing to work together

Every engagement starts with a written proposal setting out the scope, price and start date. When you accept a proposal, it and these terms form the agreement between us. Services and prices are listed on the services page.

Fees and payment

Fees are as stated in the accepted proposal, in US dollars unless the proposal says otherwise.
Advisory retainers are invoiced monthly in advance. Project work is invoiced as the proposal sets out.
Invoices are payable within 7 days, by bank transfer or card.

Cancellation

You can cancel an advisory retainer at any time by email. Cancellation takes effect at the end of the month you have already paid for, and no further invoices are issued.
Sessions can be rescheduled free of charge with at least 24 hours’ notice.
Project work cancelled before it starts is refunded in full. Project work cancelled after it starts is charged only for the work done up to the cancellation.

Refunds

If you cancel within 7 days of paying for a retainer month and no session has taken place in that month, you receive a full refund for that month.
If we cannot deliver something you have paid for, you receive a full refund for the part not delivered.
Fees for work already delivered are not refundable.
To request a refund, email dh@dannyholtschke.com. Refunds are paid to the original payment method within 10 business days of approval.

Privacy

This is how Danny Holtschke Consulting handles personal information, under the New Zealand Privacy Act 2020. This website has no accounts, no forms and no payments. It collects nothing you do not send or browse.

What this website collects

Visit statistics. Google Analytics 4 records which pages are viewed, roughly where from and on which device, with IP anonymisation switched on. It sets cookies in your browser. Vercel Web Analytics and Speed Insights record page views and loading speed in aggregate, without cookies.
Embedded content from others. Some pages embed YouTube videos (loaded from the privacy-enhanced youtube-nocookie.com domain) and testimonials from testimonial.to, and many pages link to files on Google Drive. Those services apply their own policies once you use them.

What you send me

If you email dh@dannyholtschke.com or book a call, I keep your message, your name and your email address to reply and, if we work together, to deliver the service. Mail is received through Cloudflare Email Routing and sent through Resend. I do not sell or rent personal information and I do not use it for anything else. Business information you share is kept confidential, as set out under Confidentiality below.

Who handles the data

The site is hosted by Vercel and its domain and email routing run on Cloudflare. Google provides the analytics. These providers process data on servers that may be outside New Zealand.

Keeping it, and your rights

Emails and engagement records are kept while they are needed to deliver the service and for as long as tax and accounting law requires, then deleted. You can ask to see the personal information I hold about you, ask me to correct it, or ask me to delete it, by emailing dh@dannyholtschke.com. If you are unhappy with my response you can complain to the New Zealand Office of the Privacy Commissioner at privacy.org.nz.

Confidentiality

Information you share about your business is kept confidential and is used only to deliver the agreed services.

Liability

Advice is given in good faith. Decisions about your business remain yours. Our total liability under any engagement is limited to the fees you paid in the three months before the claim.

Governing law

These terms are governed by the laws of New Zealand. Nothing in them limits any right you have under New Zealand law that cannot be excluded by agreement.