Skip to content

Danny Holtschke Consulting

Terms, cancellation and refund policy

Last updated 25 September 2026.

Who we are

These terms apply to services provided by Danny Holtschke Consulting, Campus261, 261 Morrin Road, St Johns, Auckland 1072, New Zealand. Contact: dh@dannyholtschke.com.

Agreeing to work together

Every engagement starts with a written proposal setting out the scope, price and start date. When you accept a proposal, it and these terms form the agreement between us. Services and prices are listed on the services page.

Fees and payment

  • Fees are as stated in the accepted proposal, in US dollars unless the proposal says otherwise.
  • Advisory retainers are invoiced monthly in advance. Project work is invoiced as the proposal sets out.
  • Invoices are payable within 7 days, by bank transfer or card.

Cancellation

  • You can cancel an advisory retainer at any time by email. Cancellation takes effect at the end of the month you have already paid for, and no further invoices are issued.
  • Sessions can be rescheduled free of charge with at least 24 hours’ notice.
  • Project work cancelled before it starts is refunded in full. Project work cancelled after it starts is charged only for the work done up to the cancellation.

Refunds

  • If you cancel within 7 days of paying for a retainer month and no session has taken place in that month, you receive a full refund for that month.
  • If we cannot deliver something you have paid for, you receive a full refund for the part not delivered.
  • Fees for work already delivered are not refundable.
  • To request a refund, email dh@dannyholtschke.com. Refunds are paid to the original payment method within 10 business days of approval.

Confidentiality

Information you share about your business is kept confidential and is used only to deliver the agreed services.

Liability

Advice is given in good faith. Decisions about your business remain yours. Our total liability under any engagement is limited to the fees you paid in the three months before the claim.

Governing law

These terms are governed by the laws of New Zealand. Nothing in them limits any right you have under New Zealand law that cannot be excluded by agreement.